Integrating E-business Models for Government Solutions: Citizen-centric Service Oriented Methodologies and Processes

✍ Scribed by Susheel Chhabra, Muneesh Kumar, Susheel Chhabra, Muneesh Kumar

• Publisher: Information Science Reference
• Year: 2009
• Tongue: English
• Leaves: 338
• Series: Advances in Electronic Government Research) (Premier Reference Source
• Edition: 1
• Category: Library

✦ Synopsis

The expectations of citizens in delivery of services by government institutions have increased over the last decade. Although, governments all over the world are involved in transforming methodologies and processes to satisfy their stakeholders, still there are problems which are causing distress and waste of valuable resources.

Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes provides a unique collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.

✦ Table of Contents

Title Page......Page 2
Editorial Advisory Board......Page 5
Table of Contents......Page 6
Detailed Table of Contents......Page 9
Foreword......Page 15
Preface......Page 17
Acknowledgment......Page 23
Government Transformation:The First Step to Integrate E-Business into E-Government......Page 26
Collaborative E-Gov Networks:The Case of the Semantic-Gov Project......Page 42
Treasury Computerization in India:A Case Study......Page 59
Interoperability inE-Government: Stages of Growth......Page 75
Towards an Organizationally Enabled E-Government Enterprise Architecture......Page 92
Understanding Citizens’ E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam......Page 111
CRM in E-Government: Issues and Challenges......Page 134
Human-Computer Interaction: National Culture and Electronic Government Website Usability......Page 145
E-Government: Good Deliverance through Effective Performance Management......Page 163
The Governance of Integrated Service Delivery in Canada: An Examination of Service Canada’s New Business Model......Page 190
Breaking Mind Inertia for Humane Business through E-Governance......Page 204
E-Participation in Local Government Decision Making: Swedish and Australian Case Studies......Page 220
The Role of Knowledge Management Security Requirements forE-Government......Page 236
A Study of Information Systems in Indian Railways with Specific Reference to Konkan Railway Application Package......Page 249
Security Aware Developmentof E-Government Systems......Page 276
Compilation of References......Page 304
About the Contributors......Page 329
Index......Page 336