✦ LIBER ✦

Integrating customer relationship management in hotel operations: managerial and operational implications

✍ Scribed by Marianna Sigala

Book ID: 116555927
Publisher: Elsevier Science
Year: 2005
Tongue: English
Weight: 279 KB
Volume: 24
Category: Article
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2004.08.008

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