The implementation of total quality mana
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Bella L Galperin; Terri R Lituchy
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Article
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1999
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Elsevier Science
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English
β 110 KB
Total quality management (TQM) gained its popularity during the last decade and continues to have a profound impact on business strategies today. Using the case method, this research examines the influence of national culture on the successful or unsuccessful implementation of TQM in Canada and Mexi