Inside Intranets & Extranets: Knowledge Management and the Struggle for Power

✍ Scribed by James Callaghan

• Publisher: Palgrave Macmillan
• Year: 2002
• Tongue: English
• Leaves: 258
• Category: Library

✦ Synopsis

This book provides unique insight into the use of intranets and extranets. Corporate intranets and the use of internet technology are relatively recent phenomena and the development of these technologies is now fuelling the most significant changes in corporate infrastructure since the development of the PC. The impact is likely to be even greater and is heralding radical changes in the way organizations operate.

✦ Table of Contents

Cover......Page 1
Contents......Page 6
Prologue......Page 8
Acknowledgements......Page 10
1 Introduction......Page 12
1.1 What is an intranet?......Page 14
1.3 Intranets/extranets and knowledge management......Page 15
1.4 Overview of the book......Page 16
2.1 Issues from the IT literature......Page 17
2.2 Groupware......Page 26
2.3 The role and effect of IT......Page 30
2.4 Summary......Page 38
3.1 What are data, information, knowledge?......Page 42
3.2 Interest in knowledge management......Page 45
3.3 Perspectives of knowledge......Page 46
3.4 What is knowledge management?......Page 48
3.5 Knowledge creation......Page 53
3.6 Knowledge storage......Page 57
3.7 Knowledge transfer......Page 61
3.8 Knowledge use......Page 64
3.9 Summary......Page 65
4.1 The research approach......Page 67
4.2 Overview of the case studies......Page 74
4.3 Data collection and analysis......Page 76
4.4 Summary......Page 77
5 Case Study – Software and IT Company......Page 78
5.2 Prior to the intranet......Page 79
5.3 The origin and implementation of the intranet......Page 84
5.4 Post-implementation outcomes......Page 88
5.5 Other issues arising......Page 96
5.6 Summary......Page 114
6 Case Study – Research and Technology Organisation......Page 116
6.1 Background......Page 117
6.2 The situation prior to RTOnet – up to 1996......Page 122
6.3 Origin and implementation of the RTOnet application......Page 126
6.4 Post implementation outcomes......Page 132
6.5 Other issues arising......Page 146
6.6 Summary......Page 153
7 Case Study – Automotive Sales and Service......Page 155
7.1 Background......Page 156
7.2 Prior to the extranet......Page 157
7.3 Origin and implementation of the extranet......Page 161
7.4 Post implementation outcomes......Page 167
7.5 Other issues arising......Page 180
7.6 Summary......Page 187
8.1 Evaluating the findings in the context of the IT literature......Page 190
8.2 Evaluating the findings in the context of the knowledge management literature......Page 214
8.3 Summary......Page 230
9.1 Methodological issues......Page 231
9.2 Key contributions of this research......Page 234
9.3 Some suggestions for further work......Page 240
9.4 Closing words......Page 242
References......Page 244
Index......Page 257