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Innovation and Improvement in the Delivery of Public Services: The Use of Quality Management Within Local Government in Canada

✍ Scribed by Robert Robertson; Rob Ball

Book ID
110398232
Publisher
Springer US
Year
2002
Tongue
English
Weight
398 KB
Volume
2
Category
Article
ISSN
1566-7170

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## Abstract This paper examines the impact of quality improvements in conjunction with user fees on the utilization and equality of outpatient services at a range of public sector health facilities in India. Project impact on outpatient visits was estimated via the difference‐in‐difference method u