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Informational support, equity and burnout: The moderating effect of self-efficacy

✍ Scribed by Nico W. VanYperen

Book ID
118113027
Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
330 KB
Volume
71
Category
Article
ISSN
0963-1798

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## Abstract The research in the area has largely ignored the moderating effects of the customer trait, self‐efficacy, on the electronic service quality model. This study examines the degree to which electronic service quality dimensions influence overall service quality, which in turn affects custo