✦ LIBER ✦

Information technology's strategic impact on the American air travel service industry

✍ Scribed by William J. Doll

Publisher: Elsevier Science
Year: 1989
Tongue: English
Weight: 740 KB
Volume: 16
Category: Article
ISSN: 0378-7206
DOI: 10.1016/0378-7206(89)90004-9

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✦ Synopsis

The air travel service industry is in a period of rapid change. Within the last year, several new information technology (IT) applications have been introduced that may affect traditional relationships between airlines, travel agencies, and the corporate entities who purchase travel service. Information technology promises to have a strategic impact on the structure of the industry and the ways in which travel agencies compete. This paper describes such emerging IT applications and discusses their strategic implications.

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