✍ Scribed by Priscilla H. Douglas
No coin nor oath required. For personal study only.
Knowledge in action drives business success. Real value—as measured by growth, market share, and customer
loyalty—results only when organizations can learn from and apply information. Successful enterprises will
adopt a business strategy that fully exploits the potential of knowledge sharing to achieve a sustainable market
advantage. © 2002 Wiley Periodicals, Inc.
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