Information Technology for Knowledge Management

✍ Scribed by Uwe M. Borghoff, Remo Pareschi (auth.), Dr. Uwe M. Borghoff, Dr. Remo Pareschi (eds.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 1998
• Tongue: English
• Leaves: 233
• Edition: 1
• Category: Library

✦ Synopsis

As we approach the beginning of the 21 st century, we are beginning to see the emer­ gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em­ phasis on getting all employees to use their brainpower better. Reengineering em­ phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op­ erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu­ lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.

✦ Table of Contents

Front Matter....Pages I-XI
Front Matter....Pages 1-1
Introduction....Pages 3-14
Front Matter....Pages 15-15
The Lessons Learned Cycle....Pages 17-34
Knowledge Pump: Supporting the Flow and Use of Knowledge....Pages 35-51
Front Matter....Pages 53-53
Negotiating the Construction of Organisational Memories....Pages 55-78
A Technology for Supporting Knowledge Work: The RepTool....Pages 79-97
Front Matter....Pages 99-99
An Environment for Cooperative Knowledge Processing....Pages 101-119
Ariadne: Supporting Coordination Through a Flexible Use of Knowledge Processes....Pages 121-148
Front Matter....Pages 149-149
From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach....Pages 151-182
Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges....Pages 183-206
Back Matter....Pages 207-232

✦ Subjects

Management of Computing and Information Systems; Business Information Systems; User Interfaces and Human Computer Interaction; Computers and Society