Information Systems Outsourcing: Towards Sustainable Business Value

✍ Scribed by Rudy Hirschheim, Armin Heinzl, Jens Dibbern (eds.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 2014
• Tongue: English
• Leaves: 511
• Series: Progress in IS
• Edition: 4
• Category: Library

✦ Synopsis

This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

✦ Table of Contents

Front Matter....Pages i-ix
Information Technology Outsourcing: Towards Sustainable Business Value....Pages 1-19
Front Matter....Pages 21-21
Investigating the Relationship Between Outsourcing and Innovation....Pages 23-36
Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation....Pages 37-64
Front Matter....Pages 65-65
Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts....Pages 67-88
The Post-Crisis Outsourcing Relationship: Building Institutional Trust, Technology and Regulatory Controls....Pages 89-114
Software Outsourcing Decision Aid (SODA): A Requirements Based Decision Support Method and Tool....Pages 115-138
Front Matter....Pages 139-139
The Emergence of Formal Control Specificity in Information Systems Outsourcing: A Process-View....Pages 141-185
Information System Outsourcing Dynamics: A Case Study as Seen by a Client Boundary Role Person....Pages 187-222
Managing Knowledge Transfer in Software-Maintenance Outsourcing Transitions: A System-Dynamics Perspective....Pages 223-243
Front Matter....Pages 245-245
From Onshore to Offshore of IT Services Outsourcing: History of One Large Australian Organisation’s Journey....Pages 247-272
Towards Understanding Knowledge Integration in Multi-Sourcing Engagements....Pages 273-287
Who Is the Favored Bride? Challenges in Switching to a Multi-vendor Offshoring Strategy....Pages 289-312
Understanding the Role of Organizational Integration in Developing and Operating Software-as-a-Service....Pages 313-345
Front Matter....Pages 347-347
The Development of IT Service Quality Standards in China....Pages 349-368
Moving up the Global Value Chain: The Case of Chinese IT Service Firms....Pages 369-394
Front Matter....Pages 395-395
The Impact of Impact Sourcing: Framing a Research Agenda....Pages 397-429
Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-firm Collaboration....Pages 431-449
Social Capital: A Framework for Studying IT Outsourcing....Pages 451-476
Front Matter....Pages 477-477
New Capabilities: Can IT Vendors Leverage Crowdsourcing?....Pages 479-500
A Business Ecosystem Perspective on Open Platforms and Outsourcing Relationships: A Software Industry Case Study....Pages 501-515

✦ Subjects

Business Information Systems; Business Strategy/Leadership; Information Systems Applications (incl. Internet)