Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges

✍ Scribed by Rudy Hirschheim, Jens Dibbern (auth.), Rudy Hirschheim, Armin Heinzl, Jens Dibbern (eds.)

• Publisher: Springer Berlin Heidelberg
• Year: 2006
• Tongue: English
• Leaves: 694
• Category: Library

✦ Synopsis

The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is, however, a much newer concept, but one which has been growing dramatically.

This book attempts to synthesize what is known about IS outsourcing by dividing the subject into six interrelated parts: (1) determinants of outsourcing, (2) relationship issues, (3) user experiences, (4) vendor and individual perspectives, (5) application service providing, and (6) offshoring.

The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

✦ Table of Contents

Front Matter....Pages I-X
Front Matter....Pages 1-1
Front Matter....Pages 3-23
Selective Outsourcing of Information Systems in Small and Medium Sized Enterprises....Pages 25-25
Antecedents of Information Systems Backsourcing....Pages 27-55
IT Sourcing a Dynamic Phenomena: Forming an Institutional Theory Perspective....Pages 57-81
Front Matter....Pages 83-102
Legal and Tax Considerations in Outsourcing....Pages 103-134
Measuring and Managing IT Outsourcing Risk: Lessons Learned....Pages 135-135
Spiraling Effect of IS Outsourcing Contract Interpretations....Pages 137-160
Front Matter....Pages 161-185
Four Stories of Information Systems Insourcing....Pages 187-222
Front Matter....Pages 223-256
Front Matter....Pages 257-257
Business Process Outsourcing: The Hysteresis Effect and Other Lessons....Pages 259-282
Front Matter....Pages 283-302
Business Process Offshoring to India: An verview....Pages 303-346
The Maturation of Offshore Sourcing of Information Technology Work....Pages 347-378
Managing Cross-Cultural Issues in Global Software Outsourcing....Pages 379-379
Knowledge Management in Offshore Software Development....Pages 381-402
Offshore Outsourcing: Challenge to the Information Systems Discipline....Pages 403-441
Back Matter....Pages 443-477
....Pages 479-479

✦ Subjects

Business Information Systems; Management