Total Quality Management. Are informatio
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J.Michael Pearson; Cynthia S. McCahon; Ross T. Hightower
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Article
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1995
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Elsevier Science
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English
⚖ 831 KB
The results of an empirical survey of information systems (IS) managers indicated that 41% understood the basic philosophy of Total Quality Management (TQM) fairly well. Furthermore, the IS managers typically indicated they thought most of the concepts/tools commonly associated with TQM would be use