Industrial deregulation: the strong propellant for quality improvement—with reference to the experience of British Telecom
✍ Scribed by Xu Yan
- Publisher
- John Wiley and Sons
- Year
- 1999
- Tongue
- English
- Weight
- 177 KB
- Volume
- 8
- Category
- Article
- ISSN
- 1086-1718
No coin nor oath required. For personal study only.
✦ Synopsis
Industrial deregulation: the strong propellant for quality improvementÐ with reference to the experience of British Telecom . Industrial deregulation is now a worldwide irresistible trend;
. Deregulation has exerted high pressures on such incumbent companies like British Telecom (BT) to make strategic change;
. Quality improvement , as evidence in BT shows, has been a spontaneous strategy adopted by companies to win the increasingly ®erce competition;
. Companies within deregulated markets have superior performance to their counterparts in regulated markets;
. Industrial deregulation is evidently a trong propellant for quality improvement.