Increasing HR's strategic participation: The effect of HR service quality and contribution expectations

✍ Scribed by Jin Feng Uen; David Ahlstrom; Shu-Yuan Chen; Pai-Wei Tseng

• Publisher: John Wiley and Sons
• Year: 2012
• Tongue: English
• Weight: 152 KB
• Volume: 51
• Category: Article
• ISSN: 0090-4848
• DOI: 10.1002/hrm.20467

✦ Synopsis

Strategic participation is important for HR professionals who wish to have increased infl uence in their organizations. While a number of previous studies have suggested a link between strategic human resource management and fi rm performance, few have explored the specifi c factors enabling HR strategic participation. This study examines the impact of HR service quality and expectations of HR contributions on HR strategic participation. A total of 244 survey responses were received from 42 companies in Taiwan. All hypotheses were supported, thus signifying signifi cant relationships between HR service quality, expectations of HR contributions, and HR strategic participation. The study results also indicate that HR professionals are able to proactively increase the value of HR in organizations by enhancing HR service quality and addressing potential internal customers' needs accordingly.