In the air again: frequent flyer relationship programmes and business travellers' quality of life
✍ Scribed by Mary M. Long; Sylvia D. Clark; Leon G. Schiffman; Charles McMellon
- Book ID
- 102442573
- Publisher
- John Wiley and Sons
- Year
- 2003
- Tongue
- English
- Weight
- 78 KB
- Volume
- 5
- Category
- Article
- ISSN
- 1099-2340
- DOI
- 10.1002/jtr.448
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✦ Synopsis
Abstract
This research explores whether frequent flyer programmes somehow add to the quality of life of the frequent business traveller (defined in this study as business flyers who had flown round trip 26 or more times in the past 12 months). A questionnaire was mailed to subscribers of a newsletter for members of frequent air and hotel programmes. Results indicated that frequent flyer programmes contribute positively to frequent business travellers' lifestyles and to their quality of life, perhaps by countervailing some of the negative aspects of frequent business travel. Copyright © 2003 John Wiley & Sons, Ltd.