Improving service quality using quality function deployment: The air cargo sector of China airlines

✍ Scribed by Rong-Tsu Wang

• Book ID: 116596578
• Publisher: Elsevier Science
• Year: 2007
• Tongue: English
• Weight: 531 KB
• Volume: 13
• Category: Article
• ISSN: 0969-6997
• DOI: 10.1016/j.jairtraman.2007.03.005