Front Cover; Contents; Foreword; Preface; About the Authors; Acknowledgments; Chapter 1: Defining Outpatient Healthcare; Chapter 2: Creating a Structure for Quality and Safety; Chapter 3: Engineering the Customer Connection; Chapter 4: Policies, Procedures, and Plans; Chapter 5: The Human Resource Factor; Chapter 6: Measuring Quality and Safety; Chapter 7: Medication Safety; Chapter 8: Infection Prevention in the Ambulatory Setting; Chapter 9: Clinical Documentation; Chapter 10: Risk Management and Safety; Chapter 11: Licensing, Deemed Status, Accreditation, and Certification.Chapter 12: Practice Makes PerfectAppendix A: Checklist on Policies, Procedures, and Plans for an Outpatient Setting; Appendix B: Quality Glossary; Appendix C: Quality Reporting Measures; Appendix D: Infection Prevention Plan Example; Appendix E: Risk Assessment; Appendix F: Medical Record Review Criteria Audit; Appendix G: Safety Management Program; Appendix H: Root Cause Analysis and Corrective Action Plan; Appendix I: State Contacts for Ambulatory Licensing and Standards; Appendix J: Patient Education Pathway Example; Back Cover.
Defining Outpatient HealthcareOutpatient Quality National Health Statistics Reports Outpatient Quality Initiatives (HOP QDRP)Clinical Performance Measures for Ambulatory CareASC Quality CollaborationAmerican Medical Association (AMA)Safe Injection Practices CoalitionSafe Practices for Better HealthcareCreating a Structure for Quality and Safety Simplicity Is BestTie Your Quality Strategy to Your Mission, Vision, and ValuesAppoint a Governing BodyLeader SelectionThe Medical Staff, Nurses, and Allied Health ProfessionalsMeetings, Minutes, and Keeping a CalendarQuality Program TopicsEngineering t.
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Chapter 12: Practice Makes PerfectAppendix A: Checklist on Policies, Procedures, and Plans for an Outpatient Setting; Appendix B: Quality Glossary; Appendix C: Quality Reporting Measures; Appendix D: Infection Prevention Plan Example; Appendix E: Risk Assessment; Appendix F: Medical Record Review Criteria Audit; Appendix G: Safety Management Program; Appendix H: Root Cause Analysis and Corrective Action Plan; Appendix I: State Contacts for Ambulatory Licensing and Standards; Appendix J: Patient Education Pathway Example; Back Cover.
Defining Outpatient HealthcareOutpatient Quality National Health Statistics Reports Outpatient Quality Initiatives (HOP QDRP)Clinical Performance Measures for Ambulatory CareASC Quality CollaborationAmerican Medical Association (AMA)Safe Injection Practices CoalitionSafe Practices for Better HealthcareCreating a Structure for Quality and Safety Simplicity Is BestTie Your Quality Strategy to Your Mission, Vision, and ValuesAppoint a Governing BodyLeader SelectionThe Medical Staff, Nurses, and Allied Health ProfessionalsMeetings, Minutes, and Keeping a CalendarQuality Program TopicsEngineering t