Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system

✍ Scribed by Anne Martensen; Lars Grønholdt

• Book ID: 114111398
• Publisher: Elsevier Science
• Year: 2003
• Tongue: English
• Weight: 229 KB
• Volume: 29
• Category: Article
• ISSN: 0099-1333
• DOI: 10.1016/s0099-1333(03)00020-x