Improving Healthcare Services: Coproduction, Codesign and Operations

✍ Scribed by Sharon J. Williams, Lynne Caley

• Publisher: Palgrave Pivot
• Year: 2020
• Tongue: English
• Leaves: 129
• Category: Library

✦ Synopsis

Building on co-author Sharon Williams’ previous title Improving Healthcare Operations, this book examines the role of co-design and coproduction in health and social care. Extending current thinking on coproduction in healthcare and how this can be operationalised, this book opens a discussion around how it can contribute to improvement. Providing a number of case studies, it links previous public service management, operations management and supply chain management research by extending and translating these core design and improvement principles into health and social care. Considering the wider role of patients, communities and other stakeholders it will challenge and develop existing thinking in relation to co-design, coproduction and redesign of services.

✦ Table of Contents

Foreword
Preface
Acknowledgements
Contents
Abbreviations
List of Figures
List of Tables
Chapter 1: Introduction to Public Service Management and Service Operations
Introduction
Service Operations Management
Public Service Operations Management
Healthcare Operations Management
Co-production and Public Services
Outline of the Study
Key Definitions
Conclusion
Structure of the Publication
References
Chapter 2: Quality Improvement in Healthcare: Where Are We Now and Where Next?
Introduction
Quality Improvement in Healthcare: An Overview
Implementing Lean Thinking in Healthcare
What Does the Literature Tell us?
Quality Improvement and Co-production
Conclusion
References
Chapter 3: Citizen Involvement: What Does It Mean?
Introduction
Person-Centred Care
Patient and Public Involvement (PPI)
Citizen Science
What Is Co-production?
Co-production from the Perspective of the Citizen
Why Is Co-production Becoming Dominant?
Shared Decision-Making
Human Factors
Citizens, Expectations, Rights and Responsibilities
Conclusion
References
Chapter 4: Defining Co-production
Introduction
Terminology: Defining Co-production
Implementing Co-production: From Consultation to Co-production
Challenges of Implementing Co-production
Rhetoric and Reality
Managing Aims
Grappling with Advantage and Inertia
Negotiating Purpose
Membership Structure and Dynamics
Coping with Trust
Using Power
Capability
Dark Side of Co-production
Co-destruction and Co-contamination
Conclusion
References
Chapter 5: Quality Improvement and Co-production and Co-design Models and Approaches
Introduction
Quality Improvement Models and Approaches
Lean Thinking
Model for Improvement/PDSA
Co-design and Co-production Models and Approaches
Co-production Model
Experience-Based Co-design
Implementing Quality Improvement in a Co-produced Environment
How Might Lean Be Used for this Project?
How Might the Model for Improvement Be Used for this Project?
Conclusion
References
Chapter 6: Case Study: Improving a Pulmonary Rehabilitation Programme – A Co-produced Approach
Introduction
Background to the Case Study
Quality Improvement Activities
Co-design and Co-production Activities
Implications and Learning for Co-producing Improvement
PR Case and Batalden et al.’s Co-production Model
PR Case and the Experience-Based Co-design Approach
What’s Missing?
Conclusions
References
Chapter 7: Case Study: Improving a Community Based Huntington’s Disease Service – A Family-Centred Approach
Introduction
Background to the Case Study
Quality Improvement Activities
Person-Centred and Co-produced Activities
Implications and Learning for Co-producing Improvement
From Person-Centred Care to Family-Centred Co-produced Care
Co-producing HD Family-Centred Services
What’s Missing?
Conclusions
References
Chapter 8: Co-producing Quality Improvement: Cases from the Published Literature
Introduction
Case 1: Patient Involvement in Quality Improvement
What’s Missing?
Case 2: Co-production and Designing New Programmes
What’s Missing?
Case 3: Co-production of Knowledge for Practice
What’s Missing?
Case 4: Patient Involvement in Improving Rheumatology Outpatients
What’s Missing?
Case 5: A Survey of Paediatricians Regarding PPI and Service Improvement
What’s Missing?
Conclusions
References
Chapter 9: The Role of Co-design and Co-production in Improving Healthcare Services: Conclusion and Future Research Agenda
Introduction
Implications for Theory
Implications for Practice
Implications of the Research
Limitations of the Study
Future Research Agenda and Research Propositions
Research Agenda and Research Propositions
Concluding Remarks
References
Index