Improving employee service levels through identifying sources of customer satisfaction

✍ Scribed by McCleary, Ken W.; Weaver, Pamela A.

• Book ID: 121230292
• Publisher: Elsevier Science
• Year: 1982
• Tongue: English
• Weight: 393 KB
• Volume: 1
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/0278-4319(82)90038-X