Content: Cover
Half Title
Series Editor
Title
Copyrights
Dedication
Contents
Preface
Acknowledgments
About the Author
Introduction
Part One Establishing the Language
Chapter 1: What Are Benefits and Why Are They Important?
1.1 What Are Benefits?
1.1.1 Characteristics of Benefits
1.1.2 Why Are Benefits Important?
1.2 Benefits Realization Management
1.3 Categorization of Benefits
1.3.1 Financial and Nonfinancial Benefits
1.3.2 Triple Bottom Line
1.3.3 Efficiency and Effectiveness Factors
1.3.4 Tangible and Intangible Benefits
1.4 Stakeholders and Benefits 1.5 Changing the ConversationExercises and Activities
Chapter 2: Definitions and Terminology
2.1 Project
2.2 Program
2.3 Portfolio
2.4 Initiative
2.5 Progressive Elaboration
2.6 Pathway to Benefits
2.6.1 Output
2.6.2 Capability
2.6.3 Outcome
2.6.4 Intermediate Benefits
2.6.5 Emergent Benefits
2.6.6 Dis-Benefits
2.6.7 Benefits
2.7 Transition Period
2.8 Transition Activities
2.9 Baseline
2.10 Operational Environment
2.11 Business as Usual
2.12 Gateways
2.13 Benefits Reviews
2.14 Fiscal Year (or Financial Year)
2.15 Front-End Loading
2.16 Return on Investment 2.17 Benefit Cost Analysis2.17.1 Payback Period
2.17.2 Net Present Value
2.17.3 Benefit-Cost Ratio
2.18 Diagrammatic Methods
2.18.1 Benefit Map
2.18.2 Dependency Network
2.19 Documentation
2.19.1 Benefits Management Strategy
2.19.2 Benefit Profile
2.19.3 Benefits Register
2.19.4 Business Case
2.19.5 Benefit Realization Plan
2.19.6 Program Plan
2.19.7 Transition Plan
2.19.8 Sustainment Plan
2.19.9 Review Report
2.19.10 Benefits Closure Report
2.20 Summary
Exercises and Activities
Chapter 3: Team Roles and Responsibilities
3.1 Sponsoring Group
3.2 Sponsor 3.3 Program Manager3.4 Project Manager
3.5 Program/Project Management Office (PgMO/PMO)
3.6 Project Office
3.7 Program Office
3.8 Business Change Manager (BCM)
3.9 Change Team
3.10 Benefit Manager/Owner
3.11 Assurance Roles
3.12 Governance Roles
3.13 Specialist Support Roles
3.14 Additional Considerations
3.15 Summary
Exercises and Activities
Part Two The Benefits Life Cycle
Chapter 4: Introduction to the Benefits Life Cycle
Chapter 5: Establish the Context
5.1 Drivers for Programs and Investments
5.1.1 PESTLE
5.1.2 Triple Bottom Line
5.2 Other Program Types 5.2.1 Strategic Initiatives5.2.2 Evolving Initiatives
5.2.3 Compliance Initiatives
5.2.4 Technology-Driven Initiatives
5.3 Recognizing the Stakeholders' Perspectives
5.3.1 Getting to Know the Stakeholders
5.4 Documentation
5.4.1 Benefits Management Strategy
5.5 Summary
Exercises and Activities
Chapter 6: Identify the Benefits
6.1 Getting Off to a Bad Start
6.2 Begin with the End in Mind
6.3 Diagrammatic Techniques
6.3.1 Benefit Mapping
6.3.2 Benefits Dependency Network
6.3.3 Benefits Dependency Map
6.3.4 Benefits Logic Map
6.3.5 Applying These Methods