Implementing Collaboration Technologies in Industry: Case Examples and Lessons Learned

✍ Scribed by Bjørn Erik Munkvold PhD (auth.)

• Publisher: Springer-Verlag London
• Year: 2003
• Tongue: English
• Leaves: 309
• Series: Computer Supported Cooperative Work
• Edition: 1
• Category: Library

✦ Synopsis

Collaboration technologies play a vital role in modern business by providing the infrastructure for key strategies such as collaborative commerce, knowledge management, process improvement, virtual teamwork and e-learning. This book provides a wide-ranging overview of current experiences from industry on the organisational implementation and use of these technologies. It focuses on strategies for overcoming obstacles in the implementation process, and measures that can be taken to enable effective use. Among the key features are:
- Overview of the current state of the area of collaboration technologies;
- A review of empirical research and a taxonomy of implementation factors;
- Six case studies covering different collaboration technologies and organisational settings;
- Practical solutions and guidelines for the implementation team.

This book will be essential reading for project managers, implementation team members and IT managers. It will also be of interest to anyone researching or studying in relevant areas.

✦ Table of Contents

Front Matter....Pages i-xii
Front Matter....Pages 1-1
Introduction....Pages 3-6
Collaboration Technology: Overview and Current Trends....Pages 7-28
Implementation of Collaboration Technologies: A Review of the Literature....Pages 29-61
A Taxonomy of Implementation Factors for Collaboration Technologies....Pages 63-77
Front Matter....Pages 79-79
Implementing a Portfolio of Collaboration Technologies in Statoil....Pages 81-107
Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kværner....Pages 109-127
Implementation of Data Conferencing in The Boeing Company....Pages 129-158
Discretionary Adoption of Group Support Software: Lessons from Calendar Applications....Pages 159-180
Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments....Pages 181-209
Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA....Pages 211-245
Front Matter....Pages 247-247
Integrating the Lessons Learned....Pages 249-273
Implications for Practice and Research....Pages 275-283
Back Matter....Pages 285-308

✦ Subjects

User Interfaces and Human Computer Interaction; Information Systems Applications (incl. Internet)