✦ LIBER ✦

Implementation of the balanced scorecard at Barberton citizens hospital

✍ Scribed by Chuck Josey; Il-woon Kim

Publisher: John Wiley and Sons
Year: 2008
Tongue: English
Weight: 284 KB
Volume: 19
Category: Article
ISSN: 1044-8136
DOI: 10.1002/jcaf.20386

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Increasing competition in the health care industry has caused many hospitals to use innovative management tools to improve performance and maintain competitive advantages. At Barberton Citizens Hospital, a balanced scorecard was implemented recently when senior management redefined the hospital's mission and corporate values. The results were impressive. Operational measures improved during the first year of the implementation, and they led to a significant increase in revenues and profit. © 2008 Wiley Periodicals, Inc.

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