Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing

✍ Scribed by Øyvind Helgesen; Jon Ivar Håvold; Erik Nesset

• Book ID: 116694976
• Publisher: Elsevier Science
• Year: 2010
• Tongue: English
• Weight: 282 KB
• Volume: 17
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2009.11.001