[IFIP Advances in Information and Communication Technology] Advances in Production Management Systems. New Challenges, New Approaches Volume 338 || Proposal of a Performance Measurement System for Professional Non-profit Service Organizations

✍ Scribed by Vallespir, Bruno; Alix, Thècle

• Book ID: 121495503
• Publisher: Springer Berlin Heidelberg
• Year: 2010
• Tongue: English
• Weight: 209 KB
• Edition: 1
• Category: Article
• ISBN: 3642163580
• DOI: 10.1007/978-3-642-16358-6_60

✦ Synopsis

The present economic and social environment has given rise to new situations within which companies must operate. As a first example, the globalization of the economy and the need for performance has led companies to outsource and then to operate inside networks of enterprises such as supply chains or virtual enterprises. A second instance is related to environmental issues. The statement about the impact of ind- trial activities on the environment has led companies to revise processes, to save - ergy, to optimize transportation.... A last example relates to knowledge. Knowledge is considered today to be one of the main assets of a company. How to capitalize, to manage, to reuse it for the benefit of the company is an important current issue. The three examples above have no direct links. However, each of them constitutes a challenge that companies have to face today. This book brings together the opinions of several leading researchers from all around the world. Together they try to develop new approaches and find answers to those challenges. Through the individual ch- ters of this book, the authors present their understanding of the different challenges, the concepts on which they are working, the approaches they are developing and the tools they propose. The book is composed of six parts; each one focuses on a specific theme and is subdivided into subtopics.