iExec Enterprise Essentials Companion Guide

✍ Scribed by Martha Young, Michael Jude

• Publisher: cisco-press
• Year: 2008
• Tongue: English
• Leaves: 282
• Edition: 1
• Category: Library

✦ Synopsis

iExec Enterprise Essentials Companion Guide is the official print companion  to the Cisco® Entrepreneur Institute’s  new iExec Enterprise Essentials curriculum—innovative IT-related business education designed to help you transform organizations through the strategic use of IT and Internet applications. Working through a realistic, start-to-finish case study, you’ll learn exactly how to use technology to help businesses enhance their processes and drive sustainable competitive advantage. Organized to fully align with the course’s online curriculum, this is the only authorized iExec textbook. You’ll begin by reviewing the global trends, opportunities, and strategic imperatives that now drive IT’s usage. Next, you’ll discover IT-enabled business strategies that increase productivity, efficiency, innovation, and profitability and learn how to trans-form any organization into an agile, high-performance Networked Virtual Organization (NVO). Through hands-on practice, you’ll learn how to assess and improve organizational readiness, enhance governance, Internet-enable internal and external processes, use portfolio management to plan business-driven IT investments, manage change, and more. Martha L. Young, president and founder of Nova Amber, LLC, has more than 19 years of experience in the technology market, working and consulting with Fortune 500 companies such as Lockheed Martin and Coors Brewing Company. She holds a B.S. in international business from the University of Colorado. Michael Jude, Ph.D. , manages accounts for leading management solution vendors. He has more than 20 years of experience in telecommunications, as well as a Ph.D. in decision science from Walden University and an M.S. in engineering management and a B.S. in electrical engineering from the University of Colorado. Young and Jude are co-authors of The Case for Virtual Business Processes (Cisco Press). •    Master every topic and concept in the new Cisco Entrepreneur Institute’s iExec Enterprise Essentials curriculum •    Understand the global trends and business drivers behind today’s investments in IT and Internet technologies •    Build Networked Virtual Organizations that respond more quickly to customers, collaborate better with partners on value-added activities, and reduce cost by standardizing processes, data, and infrastructure •    Perform external and internal situation analysis, create an e-vision for success, and build an effective business case •    Implement strategic planning and portfolio management to create a successful Internet-enabled business roadmap •    Prioritize opportunities for process improvement using the Internet and IT •    Identify change management techniques that can reduce your risks Category: Computers and Networking Covers: Network Technology

✦ Table of Contents

iExec Enterprise Essentials Companion Guide......Page 1
Contents......Page 7
Introduction......Page 15
Global Trends and Strategic Imperatives......Page 22
The Internet and Global Productivity......Page 23
The Convergence of IT Standards and Productivity......Page 27
The Internet and Public and Private Sectors......Page 28
The Public Sector......Page 30
The Internet and Global Trends......Page 31
Addressing the Global Trends......Page 32
Conclusion......Page 33
Exercise......Page 34
IT and the Organization......Page 35
IT and Efficiency......Page 36
IT and Innovation......Page 38
Innovation and Efficiency Case Example......Page 39
IT and Customer Satisfaction......Page 40
IT and Quality......Page 42
Market and Business Drivers......Page 43
Market Efficiency and Business Efficiency......Page 44
Drivers of Market Efficiency and Business Efficiency......Page 45
Efficient and Inefficient Markets and Businesses......Page 46
Business Scenario......Page 49
External Integration and Business Value......Page 51
External Integration......Page 52
Summary......Page 58
Management and Strategy Fundamentals......Page 60
What Is Value?......Page 61
The Value Chain......Page 65
Cost Advantage and Competitive Differentiation......Page 69
Out-Tasking and Outsourcing for Competitive Advantage......Page 70
Tasking and Outsourcing Table......Page 72
Case Studies......Page 73
The Business Value Framework......Page 87
The First "D": Financial Drivers......Page 88
The Second "D": Business Differentiators......Page 90
The Third "D": Improvement Disciplines......Page 91
How Does It All Fit Together?......Page 92
Networked Virtual Organizations......Page 93
The Networked Virtual Organization......Page 94
Strategy One: Customer Centricity......Page 95
Strategy Three: Continuous Standardization......Page 96
Kennisnet Case Study......Page 97
Centrelink......Page 99
NVOs Delivering Returns......Page 100
What Is Organizational Readiness?......Page 102
Leadership: The First Pillar of Organizational Readiness......Page 103
Governance: The Second Pillar of Organizational Readiness......Page 104
ICT-Centric Governance Characteristics......Page 105
Competencies: The Third Pillar of Organizational Readiness......Page 106
The Five Cs of Core Competencies......Page 107
Technology: The Fourth Pillar of Organizational Readiness......Page 108
What Makes Internet-Enabled Organizations Successful?......Page 109
Formula for Success with IT......Page 110
Value of Organization Readiness......Page 112
IT Governance and Planning......Page 113
IT Governance: What Is It?......Page 114
Funding......Page 116
Conclusion......Page 121
Moving Toward Leadership Readiness......Page 122
The Role of Leaders and Culture......Page 123
Issues and Challenges......Page 124
Moving Toward IT Governance Readiness......Page 126
Issues and Challenges......Page 127
IT Governance Funding Options......Page 128
The Competencies Guide......Page 129
Improving Performance and Outcomes......Page 130
The Technology Guide......Page 131
Performance and Outcomes......Page 132
Best Practice List......Page 134
Why Plan for Organizational Readiness?......Page 136
Improving Organizational Readiness......Page 137
Readiness Assessment and Plan Development......Page 138
Characteristics of Organizational Competencies......Page 139
Tools for Assessing Organizational Readiness......Page 140
Net Readiness Scorecard: What Do I Do with the Results?......Page 142
Organizational Readiness Improvement Plan......Page 144
Conclusion......Page 145
Understanding Internet-Enabled Solutions......Page 148
Examining Workforce Optimization Solutions......Page 162
Customer Care......Page 173
Manufacturing......Page 178
Conclusion......Page 188
Situation Analysis and Visioning......Page 190
Planning Process Overview......Page 191
Situation Analysis and Visioning......Page 192
Internal Situation Analysis......Page 198
Business Review......Page 199
Visioning Statement......Page 205
Conclusion......Page 208
Module 6 Portfolio Management......Page 210
Portfolio Management......Page 211
What Is Portfolio Management?......Page 212
Metrics......Page 215
The Business Performance Framework......Page 216
Review Current Initiatives......Page 219
Identify New Opportunities......Page 222
Prioritize Your IT Initiatives......Page 226
Build a Project Roadmap......Page 228
Portfolio Management Example: Oasis Office......Page 229
What Is Project Life Cycle Management?......Page 240
Change Management and Adoption Strategies......Page 241
Conclusion......Page 247
Creating a Business Case......Page 248
Executive Summary......Page 252
Business Requirements......Page 253
Project Justification......Page 254
Initial Project Cost......Page 255
Change Management Plan......Page 256
Appendixes......Page 257
Overview......Page 258
Examples......Page 259
Common Financial Calculations......Page 262
Which Calculation Is Best?......Page 267
Metrics and Key Performance Indicators......Page 268
Conclusion......Page 271
Module 8 Conclusion......Page 272
Course Summary......Page 273
So, Where to from Here?......Page 274
B......Page 276
D–E......Page 277
I......Page 278
J–K–L......Page 279
P......Page 280
S......Page 281
W–X–Y–Z......Page 282