✦ LIBER ✦

[IEEE EM 2011) - Changchun, China (2011.09.3-2011.09.5)] 2011 IEEE 18th International Conference on Industrial Engineering and Engineering Management - The effects of service quality and customer satisfaction on customer loyalty in steel company services

✍ Scribed by Liao, K. H.; Li, Y. C.

No coin nor oath required. For personal study only.

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