𝔖 Bobbio Scriptorium

✦ LIBER ✦

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress

✍ Scribed by Motta, Gianmario; Barroero, Thiago; Sacco, Daniele; You, Linlin

Book ID: 121868076
Publisher: IEEE
Year: 2013
Weight: 414 KB
Category: Article
ISBN: 0769549853
DOI: 10.1109/ICSSI.2013.47

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

[IEEE 2013 Fifth International Conferenc

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Multi-purpose Planning for Practical Web Service Composition Problems

✍ Zhu, Wei; Huang, Jian; Bastani, Farokh B.; Yen, I-Ling 📂 Article 📅 2013 🏛 IEEE ⚖ 194 KB

[IEEE 2013 Fifth International Conferenc

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - A Novel Use of Big Data Analytics for Service Innovation Harvesting

✍ Ghose, Aditya K.; Morrison, Evan; Gou, Yingzhi 📂 Article 📅 2013 🏛 IEEE ⚖ 129 KB

[IEEE 2013 Fifth International Conferenc

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures

✍ Motta, Gianmario; You, Linlin; Sacco, Daniele; Sfondrini, Nicola 📂 Article 📅 2013 🏛 IEEE ⚖ 231 KB

[IEEE 2013 Fifth International Conferenc

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction

✍ Kwan, Ho-Yan; Siu, Noel Yee-Man; Zhang, Tracy Jun-Feng 📂 Article 📅 2013 🏛 IEEE ⚖ 143 KB

[IEEE 2013 Fifth International Conferenc

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Understanding the Impacts of Information Quality, System Quality and Service Quality on Consumers' Satisfaction and Continuance Intention

✍ Hung, Yu Wen; Hsu, Shih-Chieh 📂 Article 📅 2013 🏛 IEEE ⚖ 108 KB