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[IEEE 2012 IEEE 17th International Workshop on Computer Aided Modeling and Design of Communication Links and Networks (CAMAD) - Barcelona, Spain (2012.09.17-2012.09.19)] 2012 IEEE 17th International Workshop on Computer Aided Modeling and Design of Communication Links and Networks (CAMAD) - Queueing analysis of internet-based call centers with interactive voice response and redial

✍ Scribed by Hashizume, Kosuke; Phung-Duc, Tuan; Kasahara, Shoji; Takahashi, Yutaka

Book ID: 120629881
Publisher: IEEE
Year: 2012
Weight: 1008 KB
Category: Article
ISBN: 1467331244
DOI: 10.1109/CAMAD.2012.6335371

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