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[IEEE 2012 Eighth International Conference on the Quality of Information and Communications Technology (QUATIC) - Lisbon, TBD, Portugal (2012.09.3-2012.09.6)] 2012 Eighth International Conference on the Quality of Information and Communications Technology - Using a CRM Approach for Implementing an Information System to Support ITIL

✍ Scribed by Vieira, Ana; Figueiredo, Soraia; da Silva, Miguel Mira

Book ID: 120394189
Publisher: IEEE
Year: 2012
Weight: 185 KB
Category: Article
ISBN: 076954777X
DOI: 10.1109/QUATIC.2012.65

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