✦ LIBER ✦

[IEEE 2012 Annual SRII Global Conference (SRII) - San Jose, CA, USA (2012.07.24-2012.07.27)] 2012 Annual SRII Global Conference - Quality and Service Management: Processes for Improving the Productivity of Service Provisioning

✍ Scribed by Rossner, Andrea; Kicherer, Florian; Nagele, Rainer

No coin nor oath required. For personal study only.

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