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[IEEE 2011 Annual SRII Global Conference (SRII) - San Jose, CA, USA (2011.03.29-2011.04.2)] 2011 Annual SRII Global Conference - A Quality Measurement Framework for IT Services

✍ Scribed by Lepmets, Marion; Ras, Eric; Renault, Alain

No coin nor oath required. For personal study only.

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