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[IEEE 2010 14th IEEE International Enterprise Distributed Object Computing Conference (EDOC 2010) - Vitoria, ES, Brazil (2010.10.25-2010.10.29)] 2010 14th IEEE International Enterprise Distributed Object Computing Conference - IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes

✍ Scribed by Motahari-Nezhad, Hamid R.; Bartolini, Claudio; Graupner, Sven; Singhal, Sharad; Spence, Susan

Book ID: 121016832
Publisher: IEEE
Year: 2010
Weight: 652 KB
Category: Article
ISBN: 1424479665
DOI: 10.1109/EDOC.2010.20

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