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[IEEE 2006 International Conference on Service Systems and Service Management - Troyes, France (2006.10.25-2006.10.27)] 2006 International Conference on Service Systems and Service Management - The impact of service quality, satisfaction, value and switching barrier on customer loyalty in Chinese airline industry

✍ Scribed by Xu-xiaoli, ; Wan-yinghong, ; Huan-zhijian, ; Liu-hui,

Book ID: 126948893
Publisher: IEEE
Year: 2006
Weight: 266 KB
Category: Article
ISBN-13: 9781424404506
DOI: 10.1109/icsssm.2006.320699

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