✦ LIBER ✦
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
✍ Scribed by Tontini, Gerson; Dagostin Picolo, Jaime
- Book ID
- 125498884
- Publisher
- Emerald Group Publishing Limited
- Year
- 2013
- Tongue
- English
- Weight
- 164 KB
- Volume
- 31
- Category
- Article
- ISSN
- 0265-671X
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