Target setting: An application to a bank
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C.A. Knox Lovell; Jesús T. Pastor
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Article
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1997
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Elsevier Science
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English
⚖ 849 KB
In this paper we examine the performance of the target setting procedure employed by a large financial institution in Spain to evaluate the operating performance of its branch offices. We begin by evaluating the ability of the branch offices to meet the targets established by bank management. We the