✦ LIBER ✦
‘I feel bad’, ‘We feel good’?—Emotions as a Driver for Personal and Organizational Identity and Organizational Identification as a Resource for Serving Unfriendly Customers
✍ Scribed by Jürgen Wegge; Sebastian C. Schuh; Rolf van Dick
- Book ID
- 112207235
- Publisher
- John Wiley and Sons
- Year
- 2011
- Tongue
- English
- Weight
- 214 KB
- Volume
- 28
- Category
- Article
- ISSN
- 1532-3005
- DOI
- 10.1002/smi.1412
No coin nor oath required. For personal study only.