Human resource management in the Spanish call centre sector: the bird cage model of call centre work

✍ Scribed by Martí-Audí, Neus; Valverde, Mireia; Heraty, Noreen

• Book ID: 120352104
• Publisher: Taylor and Francis Group
• Year: 2013
• Tongue: English
• Weight: 265 KB
• Volume: 24
• Category: Article
• ISSN: 0958-5192
• DOI: 10.1080/09585192.2012.677463