Human Performance Consulting. Transforming Human Potential Into Productive Business Performance

✍ Scribed by James S. Pepitone (Auth.)

• Publisher: Gulf Pub
• Year: 2000
• Tongue: English
• Leaves: 426
• Series: Improving human performance series
• Category: Library

✦ Synopsis

New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance. 'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals. James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems. Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value. Read more...

Abstract: New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance. 'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals. James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems. Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value

✦ Table of Contents

Content:
Copyright, Page iv
Preface, Pages ix-xi
Special Note to Managers, Pages xii-xvi
Acknowledgments, Pages xvii-xviii
Introduction, Pages xix-xxii
Chapter 1 - The Industrial Roots of Performance Improvement, Pages 3-19
Chapter 2 - Developments in Organization Science, Pages 20-37
Chapter 3 - Knowledge Workers as the Means of Production, Pages 38-68
Chapter 4 - Managing to Increase Productivity, Pages 69-92
Chapter 5 - Creating Financial Value, Pages 93-115
Chapter 6 - New Perspective on Human Performance, Pages 119-127
Chapter 7 - Natural Order in Enterprise Systems, Pages 128-139
Chapter 8 - Need for a New Approach, Pages 140-156
Chapter 9 - Don't Just Engineer, Humaneer, Pages 157-189
Chapter 10 - Strategies to Assess Performance Challenges, Pages 190-205
Chapter 11 - Strategies to Improve Performance, Pages 206-222
Chapter 12 - Instruments of Performance Improvement, Pages 225-245
Chapter 13 - Continuous Process for Improving Performance, Pages 246-256
Chapter 14 - Competent Consultants, Pages 257-270
Afterword, Pages 271-275
Appendix A - Benchmarking Study Report, Pages 276-345
Appendix B - Project Report, Pages 346-405
Index, Pages 406-416
About the Author, Pages 417-418