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How: Why How We Do Anything Means Everything...in Business (and in Life)

✍ Scribed by Dov Seidman


Publisher
Wiley
Year
2007
Tongue
English
Leaves
355
Edition
1
Category
Library

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✦ Synopsis


The flood of information and unprecedented transparency reshaping today’s business world has dramatically changed the rules of the game. It’s no longer what you do that sets you apart from others, but how you do what you do. Whats are commodities, easily duplicated or reverse-engineered. Sustainable advantage and enduring success—for both companies and the people who work for them—now lie in the realm of how, the new frontier of conduct. For more than a decade, Dov Seidman’s pioneering organization, LRN, has helped some of the world’s most respected companies build "do it right," winning cultures. Seidman’s distinct vision of the world, business, and human endeavor has enabled more than ten million people doing business in over 100 countries to outbehave the competition. In HOW: Why How We Do Anything Means Everything . . . in Business (and in Life), Dov Seidman shares his unique approach with you. Through entertaining anecdotes, surprising case studies, cutting-edge research in a wide range of fields, and revealing interviews with a diverse group of business leaders, experts, and everyday people on the front lines, this book explores how we think, how we behave, and how we govern ourselves to uncover the values-driven "hows" of 21st-century success.Divided into four comprehensive parts, this insightful guide:Exposes the forces and factors that have fundamentally changed the world in which business operates, placing a new focus on the hows with which we conduct ourselvesProvides frameworks to help you understand these hows and implement them in powerful and productive waysHelps you channel your actions and decisions to thrive uniquely within today’s new business realitiesSheds light on the systems of how—the dynamics between people that shape organizational culture—and introduces a bold new vision for winning through self-governanceThe qualities that many once thought of as "soft"—trust, integrity, values, and reputation—are now the hard currency of business success and the ultimate drivers of efficiency, productivity, and profitability. With in-depth insights and practical advice, HOW will help you bring excellence and significance to your business endeavors—and your life—and refocus your efforts in powerful new ways. If you want to stand out, to thrive in our fast changing, hyperconnected, and hypertransparent world, open this book and discover HOW.Dov Seidman’s professional career has focused on how companies and their people can operate in both a principled and profitable way. He is the Founder, Chairman, and CEO of LRN. Leading companies such as Disney, Dow Chemical, eBay, Johnson & Johnson, Procter & Gamble, Raytheon, and 3M turn to LRN to help management govern more effectively and workers do the right things the right way, even in the most challenging of situations. Dov is a Harvard Law School graduate who also earned a bachelor’s and master’s degree in philosophy from UCLA, and a BA with honors in philosophy, politics, and economics from Oxford University. For more on this book, visit www.HowsMatter.com.

✦ Table of Contents


Contents......Page 7
Preface......Page 11
Prologue: Making Waves......Page 17
Part I - How We Have Been, How We Have Changed - Introduction: The Spaces between Us......Page 29
1. From Land To Information......Page 33
Lines Of Communication......Page 35
Getting Flattened......Page 36
The Ties That Bind Us......Page 41
Distance Unites Us......Page 43
Can You Hear Me Now?......Page 47
The Age Of Transparency......Page 50
The Persistence Of Memory......Page 53
The Information Jinni Is Out Of The Lamp......Page 54
Just Do It......Page 57
The Certainty Gap......Page 60
The Limitations Of Rules......Page 62
Outbehaving The Competition......Page 64
How We Go Forward......Page 70
Part II - How We Think - Introduction: The Paradox of Journey......Page 73
4. Playing to Your Strengths......Page 79
Help......Page 81
You Can Judge A Book By Its Cover......Page 83
Looking Out For Number Two......Page 84
The Evolution Of What Is Valuable......Page 88
Believe It......Page 92
5. From Can to Should......Page 97
Rules As Proxies......Page 100
Dancing With Rules......Page 102
On The Tip Of Your Tongue......Page 107
Unlocking Should......Page 113
Risk And Reward......Page 115
6. Keeping Your Head in the Game......Page 119
Distraction......Page 124
Small Lapses, Large Costs......Page 126
Dissonance......Page 129
Doing Consonance......Page 134
Friction......Page 135
Putting It In The Whole......Page 137
Part III - How We Behave - Introduction: How We Do What We Do......Page 141
7. Doing Transparency......Page 145
Beyond Proxies And Surrogates......Page 148
Icu, Uc Me......Page 153
The Market Defines You......Page 154
Say You Are Sorry......Page 160
Interpersonal Transparency......Page 164
Sig, Don’t Zag......Page 168
8. Trust......Page 173
The Soft Made Hard......Page 175
How High Is The Ceiling?......Page 180
Going On A Trip......Page 181
Tripping......Page 184
Doing Trust......Page 186
Trust Is The Drug......Page 189
Trust, But Verify......Page 192
9. Reputation, Reputation, Reputation......Page 197
Reputation In A Wired World......Page 200
Reputational Capital......Page 206
Mismanaging Reputation Management......Page 209
A Second Chance......Page 215
Part IV - How We Govern - Introduction: Innovating in HOW......Page 225
10. Doing Culture......Page 231
The Sum Of All Hows......Page 234
The Spectrum Of Culture......Page 236
The Four Types Of Culture......Page 238
Five Hows Of Culture......Page 243
11. The Case For Self-governing Cultures......Page 257
Self-governance On The Shop Floor......Page 259
Freedom Is Just Another Word......Page 262
Taking Culture For A Test-drive......Page 264
Closing Gaps......Page 267
Values In Action......Page 270
A Journey To Culture......Page 272
Why Self-governance Is The Future Of Business......Page 275
12. The Leadership Framework......Page 283
Leadership......Page 285
Walking The Talk......Page 288
The First Five Hows Of Leadership......Page 289
Circles In Circles (a Thought)......Page 297
The Leadership Framework, Continued......Page 298
Afterword......Page 315
Hows Matter......Page 320
Acknowlegments......Page 321
Notes......Page 326
Selected Biblography......Page 341
Index......Page 347


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