How to Deal with Difficult People

✍ Scribed by MARKHAM, Ursula

Publisher: Thorsons, An Imprint of HarperCollinsPublishers
Year: 1993
Tongue: English
Leaves: 164
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

How to Deal with Difficult People - Front Cover
Author Biography
By the same Author
Title Page
Printer's Imprint
Contents
Dedication
Introduction
Quotation from Thos. Fuller
1. Understanding Yourself and Others
2. Styles of Behaviour
3. Types of Problem People
4. Handling Conflict
5. Communicating Effectively
6. Saying No
7. Dealing with Complaints
8. Coping with Authority
9. Being in Authority
10. Step-by-Step Guide to Dealing with Difficult People
Further Reading and Resources
Index
Rear Cover

✦ Subjects

assertiveness training, behavioural nudging, body language, character type, communication science, conflict resolution, employment, dominance hierarchy, human resources, hypnotherapy, leadership, Myers-Briggs, NLP, office politics, personnel, psychology, stress, vocational counselling

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