✦ LIBER ✦

How to construct a service quality index in performance-based ratemaking

✍ Scribed by Barbara R. Alexander

Publisher: Elsevier Science
Year: 1996
Tongue: English
Weight: 985 KB
Volume: 9
Category: Article
ISSN: 1040-6190
DOI: 10.1016/s1040-6190(96)80408-8

No coin nor oath required. For personal study only.

✦ Synopsis

Barbara Alexander,_for almost 20 yeaus the Director offhe Consumer Assistance Dizlision of the Maine Public Utilities Conimission, is 1107u ~2 consultant specializing in utility and consumer affairs issues. At the Maine PUC she was an expert zvifness on serzlice quality, 107v income and eaaluafion of utility credit and collection expenses in major rate cases and alternative rate plan proceedings inzlo/zJing electric and telephone utilities, as zorll as the superzGsor of the Commission's consumeY complaint office. She 7vas also the Chair of flze NARUC Staff Subcommittee on Consumer Affairs from 1993 to 1996.

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