✦ LIBER ✦
How one federal agency harnessed employee engagement as a tool for transformation
✍ Scribed by Banks, Marcella
- Publisher
- John Wiley and Sons
- Year
- 2006
- Tongue
- English
- Weight
- 246 KB
- Volume
- 25
- Category
- Article
- ISSN
- 1531-1864
No coin nor oath required. For personal study only.
✦ Synopsis
Public sector organizations must also respond to competitive threats and changing customer expectations-they just face more limitations in how they can do it. When the Federal Technology Service (FTS) in the Greater Southwest Region of GSA saw major shifts in its competitive landscape, the leaders restructured around an operating concept that empowered its people to better serve their customers. World-class employee engagement scores and impressive operating results prove they chose the right approach to organizational change.