How (Fast) Can I Help You? Tone of Voice and Telephone Operator Efficiency in Interactions

✍ Scribed by Marvin A. Hecht; Marianne LaFrance

• Book ID: 109289579
• Publisher: John Wiley and Sons
• Year: 1995
• Tongue: English
• Weight: 667 KB
• Volume: 25
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.1995.tb02389.x