How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

✍ Scribed by Jean-Charles Chebat; Witold Slusarczyk

• Book ID: 116617672
• Publisher: Elsevier Science
• Year: 2005
• Tongue: English
• Weight: 205 KB
• Volume: 58
• Category: Article
• ISSN: 0148-2963
• DOI: 10.1016/j.jbusres.2003.09.005