How Does Waiting Duration Information Influence Customers' Reactions to Waiting for Services?

✍ Scribed by Michael K. Hui; Lianxi Zhou

• Book ID: 109289621
• Publisher: John Wiley and Sons
• Year: 1996
• Tongue: English
• Weight: 820 KB
• Volume: 26
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.1996.tb00093.x