How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany

✍ Scribed by Walsh, Gianfranco; Dinnie, Keith; Wiedmann, Klaus‐Peter

• Book ID: 121368152
• Publisher: Emerald Group Publishing Limited
• Year: 2006
• Tongue: English
• Weight: 156 KB
• Volume: 20
• Category: Article
• ISSN: 0887-6045
• DOI: 10.1108/08876040610691301