How Cadforce makes quality part of the bottom line for its distributed work teams
✍ Scribed by Cliff Moser
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2009
- Tongue
- English
- Weight
- 129 KB
- Volume
- 28
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
When state‐of‐the‐art technology and explicit work processes could not assure the quality of its deliverables, a drafting outsourcing firm turned to other tools to bridge critical learning and communication gaps between project teams on opposite sides of the world, as well as making the client part of the quality equation. Cadforce eliminated a layer of onshore project management and clarified accountabilities for quality; made training a core part of the project work flow; and synchronized onshore and offshore work cycles through a results‐oriented work environment that incorporates new media, supplemented with a “human touch,” to enhance collaboration and expedite communication between teams. Cadforce also involved clients in trade‐off decisions by making the cost of quality an explicit part of its pricing strategy. © 2009 Wiley Periodicals, Inc.