Health Services Management: A Case Study Approach

✍ Scribed by Ann Scheck McAlearney, Anthony R. Kovner

• Publisher: AUPHA/HAP Book
• Year: 2023
• Tongue: English
• Leaves: 359
• Edition: 12
• Category: Library

✦ Table of Contents

Title Page
Copyright
Brief Contents
Detailed Contents
Preface to the 12th Edition
Reflections on the 12th Edition: An Interview with Anthony R. Kovner
Introduction to the Case Study Approach
A Short History of the Case Method of Teaching
Learning Through the Case Method
Searching the Literature of Health Services Management
Evidence-Based Management
Overview: Managerial Predicaments
Dedication
Foundations: Becoming a Manager: Who Am I?
Introduction to Cases
Case 1. The First Day
Case 2. Now What?
Case 3. What Then?
Case 4. Facing Reality in a New Job
Part I—Values and Culture: Who Are We?
Introduction to Cases
Case 5. Confronting Racism at Franklinville Regional Medical Center
Case 6. Disparities in Care at Southern Regional Health System
Case 7. Scratching the Surface: Increasing Diversity and Inclusion at Midwest General
Case 8. What’s in a Name?
Case 9. Doing the Right Thing When the Financials Do Not Support Palliative Care
Case 10. Managed Care Cautionary Tale: A Case Study in Risk Adjustment and Patient Dumping
Case 11. Herding CATS: Virtual Work and Its Impact on Culture
Case 12. Reflections on a Conference on the Future of Health Services Management Education
Case 13. Patients and Data Privacy
Case 14. Saving Primary Care in Vancouver
Case 15. Challenges for Mammoth Health System: Becoming the Best Around
Case 16. Moving the Needle: Managing Safe Patient Flow at Yale New Haven Hospital
Case 17, Part 1: What More Evidence Do You Need?
Case 17, Part 2: More Evidence—The Example of Inappropriate Admissions
Case 18. Implementing the Office of Patient and Customer Experience at Northwell Health
Part II—Focus: What Game Are We Playing?
Introduction to Cases
Case 19. Shoes for the Shoemaker
Case 20. The Art of Being Nimble: Pivoting from Pediatric Care to Adult Care in Response to the COVID-19 Pandemic
Case 21. A New Look?
Case 22. Patient Exodus at Sycamore Health: Working with Patient and Family Advisory Councils
Case 23. What Benefits the Community?
Case 24. Refocusing the Community Health Needs Assessment
Case 25. Who Should Be Part of the Team? Considering the Inclusion of Family Caregivers
Case 26. Doctors and the Capital Budget
Case 27. Where the Rubber Hits the Road: Physician–Perkins Hospital Relationships
Case 28. The Complaining Doctor and Ambulatory Care
Case 29. Food-for-All: How Can a Pilot Project Lead to a Sustainable Population Health Improvement Program?
Case 30. Engaging Physicians in a Value-Based Contracting Decision at Bay City Clinic
Case 31. Measuring Systematic Change Across One Health Economy in London
Part III—Performance Assessment: How Are We Doing?
Introduction to Cases
Case 32. Should XYZ Healthcare Organization Make the Baldrige Journey?
Case 33. Letter to the CEO
Case 34. When Innovation Leads to Crisis
Case 35. Sharing Information at Tenson County Health Department: Creating and Implementing a Dashboard
Case 36. Whose Performance?
Case 37. Financial Reporting to the Board
Case 38. The Mission of MercyCare
Case 39. Whose Hospital?
Case 40. CEO Compensation: How Much Is Too Much?
Case 41. Reducing Healthcare-Associated Infections at Academic Medical Center: The Role of High-Performance Work Practices
Case 42. Coordination of Cancer Care: Notes from a Pancreatic Cancer Patient
Case 43. Dr. Fisher’s Patient
Case 44. Public Enemy Number One: COVID-19 at Spanish Trail Hospital
Part IV—Authority/Responsibility: Who Decides?
Introduction to Cases
Case 45. Conflict in the Office
Case 46. The Search Begins for the Next Faculty Practice Administrator for the Department of Surgery
Case 47. Burnout at Dakota Hospital South
Case 48. The Associate Director and the Controllers
Case 49. More Changes to Consider: Returning to Work After a Pandemic
Case 50. Annual Performance Evaluation: Can You Coach Kindness?
Case 51. Reimagining Primary Care at Northcoast
Case 52. Matrix or Mess? The Matrix Management Challenge
Case 53. Improving Organizational Development in Health Services
Case 54. Controlling Revolution Health: Management Ownership
Index
About the Editors
About the Contributors
Back Cover