He Said, She Said: Gender Bias and Customer Satisfaction With Phone-Based Service Encounters

✍ Scribed by Dan Moshavi

• Book ID: 109290135
• Publisher: John Wiley and Sons
• Year: 2004
• Tongue: English
• Weight: 822 KB
• Volume: 34
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.2004.tb02542.x